IT Corporate

System Analyst Contract NEW

Supervision Platform Division
Sitting within the Information Technology Department, the System Analyst is:-
Key Responsibilities
  • Manage and direct the day-to-day operations of IT services.
  • Manage outsourced vendors and in-housed contractors to meet the delivery and operation needs of IT services.
  • Manage change request, service request and production support issues and ensure service levels are met;
  • Review system designs and technical specifications to ensure all requirements are captured to meet system objectives
  • Review post production issues and identify root cause and work with vendors on preventive measures;
  • Plan, execute and support system implementation, software/hardware upgrades and security patches;
  • Manage the verification of software patches and upgrades for applications;
  • Measure, monitor and continuously improve performances of IT services;
What we are looking for
  • Bachelor or higher degree in IT or equivalent
  • At least 3 years of relevant experience in application production support on Java and .NET applications in both Unix and Windows operating environments.
  • Experience in incident management, problem management, release management, root cause analysis and deployment.
  • Understand SDLC and experience working with business users, various IT teams and vendors.
  • Knowledge of web languages (e.g. HTML/CSS, JavaScript);
  • Familiarity with databases (e.g. Oracle, Microsoft SQL) and application servers (e.g. IIS, WebSphere Application Server);
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Self-driven, creative and team-oriented person with good interpersonal skills;
  • Sound understanding of the technical aspects of systems integration in an environment with diverse technology;
  • Strong communication skills and ability to influence to gain consensus from multiple stakeholders when required;
  • Possess strong information acquisition, analytical and problem solving skills;
  • Good organization skills and able to work with minimal supervision in a rapidly changing environment;
  • Certification or formal training in ITIL will be an added advantage

Job Overview